Our Service Standards
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The regulatory service response standard provides guidance as to the amount of time you can expect it will take for BCAA to complete a specific service function. We have developed these timelines as part of our ongoing commitment to ensuring quality customer service.

We acknowledge that occasionally, due to unforeseen operational circumstances, requests of a more urgent nature may be made and BCAA will make every effort to accommodate them, although no timescale can be guaranteed.

The estimated times below are in business days, and will start when we have received all the required documentation. Please note that these response times are dependent on the quality of the submission.

General

Regulatory Task Response times
Audit Report
An audit report will be produced and forwarded following an audit.
15 days
Notification of an Audit
30 days
Permission, Exemption or Variation
10 days
Reply to Correspondence
5 days

Flight Operations

Regulatory Task Response times
Flight Operations Manual Amendment
10 days
Notification of an Audit
10 days
Permission, Exemption or Variation
5 days
Reply to Correspondence
5 days
Minimum Equipment List (MEL) Approval
From the receipt of the complete MEL
10 days
MEL Amendment Approval
From Receipt of the MEL Amendment
5 days
Initial Issue of an Air Operator Certificate
From receipt of completed application form and supporting documentation
90 – 120 days
Non-Commercial Complex Operator Approval
From receipt of completed application form and supporting documentation
15 days
Airspace Approvals (includes PBN, EDTO, CNS, etc.)
From receipt of completed submission
10 days
All Weather Operations Approvals
From receipt of completed submission
10 days
Electronic Flight Bags/IPADs etc.
From receipt of completed submission
5 days
General Certificates of Recognition to 83bis Operators 5 days
General Certificates of Validation 5 days
SMS Evaluation Report 15 days

Airworthiness

Regulatory Task Response times
Certificate of Airworthiness Issue
From the receipt of aircraft survey report and supporting documentation
3 days
OTAR Part 145 Approval or Variation – Review of documentation only
From receipt of a completed application and Maintenance Organisation Exposition (MOE)
5 days
On site audit required and implementation of corrective action - from receipt of recommendation 3 days
OTAR Part 39 Approval or Variation
From receipt of a completed application and Maintenance Control Manual (MCM)
5 days
Noise Certificate Issue
From the receipt of a completed application and acceptance of modification status
3 days
Type Acceptance Certificate Issue
From the receipt of a completed application
3 days
MCM/MOE Review
From receipt of MCM/MOE for review
15 days
Aircraft Maintenance Programme Approval
From receipt of Maintenance Programme
10 days
Aircraft Maintenance Programme Amendment
From receipt of Maintenance Programme Amendment
5 days
Technical Log Review
Receipt of the Technical Log (normally part of new operator Certificate of Airworthiness review)
5 days
Issue of a Permit to Fly
From receipt of completed application and supporting documentation
2 days

Personnel Licencing - Airworthiness / Flight Crew

Aircraft Maintenance Engineers

Regulatory Task Response times
Issue/renewal of a Licence Validation
On receipt of completed application form, all correct supporting documentation and receipt of satisfactory licence verification from the State of licence issue
5 days

Aircraft Registration

Regulatory Task Response times
Certificate of Registration Issue
From receipt of all required documentation
3 days